Changing your mind
Tell us within 14 days of delivery and we will arrange a return, exchange or refund. Items should come back unworn, unused and in their original packaging, with anything that came with them. We may reduce a refund where an item has been used or damaged.
To start a return, email store@ozikoro.com with your order number and what you would like to do.
Made-to-order and one-of-a-kind pieces
Carvings, bronzes and other pieces made specifically for you cannot be returned because you changed your mind. They can be returned, repaired or refunded if they arrive damaged, are materially different from their description, or are faulty.
Faulty or incorrect items
If something arrives damaged, faulty or is not what you ordered, tell us within 14 days with a photograph where you can. We will cover the cost of returning it and will replace it or refund it in full, including the original shipping.
How refunds are paid
Refunds go back to the card or bank account used to pay, through Paystack, which is the payment provider for this store. We start a refund within 2 working days of approving it. Banks then take a further 5–10 working days to post it, depending on the bank — that part is outside our control.
Shipping charges are refunded when the whole order is returned because of a fault or our error. Where you are returning an item because you changed your mind, the original shipping is not refunded and you pay the cost of sending it back.
Cancelling before dispatch
You can cancel an order that has not yet been dispatched and receive a full refund. Email us as soon as possible with the order number; if it has already left us, the returns process above applies instead.
Late or missing deliveries
If tracking shows an order as delivered but you have not received it, contact us within 14 days and we will open a case with the courier. Where an order is genuinely lost in transit we will replace it or refund it.
Your statutory rights
Nothing in this policy limits your rights under the consumer protection law that applies to you. Where this policy and your statutory rights differ, your statutory rights apply.
See also our shipping and returns page.